http://www.youtube.com/watch?NR=1&feature=endscreen&v=cz4ThDI0Qu8 : a listening about what to do when you buy something and you have a problem: how to complain, what to do, etc.
A very common way of complaining is by writing a letter or sending an email. Here you have very good pages to teach you how to write it with templates or samples:
How to write a complaint letter: very good page with the structure of
the letter and some examples of each part and of the whole letter. http://www2.elc.polyu.edu.hk/cill/eiw/complaint_letter_constructor.htm
Official complaint letter: page of the USA government to help
you to write a complaint letter. Quite interesting but you should take into
account this is target to American people. http://www.usa.gov/topics/consumer/complaint/complaint-letter.shtml
The Australian complaint letter simple: the same as the previous one but
related to Australia. http://www.accc.gov.au/content/index.phtml/itemId/815324
Printable complaint letter: this page is a page where you can
subscribe for free to get models of complaint letters depending on the topic
(buying, restaurant, holidays, services, etc.) The problem is you have to
subscribe but it’s supposed to be free. http://www.complaintletter.net/
Curso de escritura en inglés - cartas de queja: this is a course to learn how to write
in English. The problem (or not) is, it’s in Spanish but it has quite a lot of
useful sentences and some examples. It helps pretty well. http://www.ompersonal.com.ar/OMWRITE/personal/unit49.htm
Complaint letter templates: this is a British page to show you templates
to write a complaint letter. The problem is, it’s very difficult to read unless
you do a couple of examples but it’s quite useful. http://www.howtocomplain.com/info/cl-template.shtml
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